Refund policy
At Desti, we want you to be happy with your purchase. If you need to return an item, please read the following policy before submitting your return request.
30-Day Returns
We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return, subject to the exceptions outlined below.
At this time, we are only able to accept returns from orders shipped within the UK. Unfortunately, we are unable to offer returns or exchanges for orders shipped outside the UK.
To be eligible for a return, your item must be returned in the same condition in which you received it — unused, unworn, with all original tags attached and in its original packaging.
You will also need to provide your order number or proof of purchase.
Sale Items
We do not accept returns on sale items for change-of-mind purchases. This does not affect your statutory rights where an item is faulty, damaged, not as described, or otherwise covered by applicable consumer law.
How to Request a Return
To request a return, please email us at destinabik@gmail.com with your order number and the reason for your return.
Please do not send your item back before your return has been approved.
Once your return request has been reviewed and approved, we will provide you with the return instructions and return address by email.
For your privacy and security, our return address is not publicly displayed on our website.
Items sent back without first submitting a return request and receiving approval may not be accepted.
Return Shipping
Unless your item is being returned due to a manufacturing defect, damage, or an error on our part, the original shipping cost is non-refundable.
Customers are responsible for the cost of return shipping for eligible change-of-mind returns. We are not responsible for any costs incurred when returning or exchanging an item.
We recommend using a tracked delivery service when returning an item, as we cannot be responsible for items that are lost or damaged during return transit.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
If your return is approved, your refund will be processed to your original payment method.
Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.
If a returned item does not meet our return conditions, we may be unable to issue a refund.
Faulty or Damaged Items
If your item arrives damaged, faulty, or defective, please contact us as soon as possible at destinabik@gmail.com, including your order number and photographs of the issue where appropriate.
We will review the issue and advise you on the next steps.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, colour or design, you may return your eligible item in accordance with this policy and place a new order.
Contact Us
If you have any questions about returns or refunds, please contact us at:
We’re happy to help. 🤍