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At Desti, we want you to be happy with your purchase. If you need to return an item, please read the following policy before submitting your return request.
30-Day Returns (UK & International Orders)
We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return, subject to the exceptions outlined below.
To be eligible for a return, your item must be returned in the same condition in which you received it — unused, unworn, with all original tags attached and in its original packaging. You will also need to provide your order number or proof of purchase.
EU Customers – Right of Withdrawal
If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason.
How to request a return or cancellation Log in to your account at https://account.destihome.com, go to your Orders, and select the item you wish to return or cancel. You will receive an email confirmation once your request has been submitted. You may also cancel your order at any time before it has been dispatched through the same link.
Returning items After notifying us of your withdrawal, you must return the items within 14 days. Return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service, as we cannot be responsible for items lost or damaged in transit.
Refunds Once we receive your returned items, we will refund the full purchase price including the standard outbound shipping cost within [14 days]. We will use the same payment method used for the original order.
Exemptions The right of withdrawal does not apply to personalised or custom-made items, or goods that have been unsealed after delivery and cannot be returned for hygiene reasons.
Sale Items
We do not accept returns on sale items for change-of-mind purchases. This does not affect your statutory rights where an item is faulty, damaged, not as described, or otherwise covered by applicable consumer law.
How to Request a Return (Non-EU Orders)
To request a return, please email us at destinabik@gmail.com with your order number and the reason for your return. Please do not send your item back before your return has been approved. Once approved, we will provide return instructions and the return address by email.
Items sent back without prior approval may not be accepted.
Return Shipping
Unless your item is being returned due to a manufacturing defect, damage, or an error on our part, the original shipping cost is non-refundable. Customers are responsible for the cost of return shipping for eligible change-of-mind returns. We recommend using a tracked delivery service.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
If a returned item does not meet our return conditions, we may be unable to issue a refund.
Faulty or Damaged Items
If your item arrives damaged, faulty, or defective, please contact us as soon as possible at destinabik@gmail.com with your order number and photographs of the issue where appropriate.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, colour, or design, you may return your eligible item in accordance with this policy and place a new order.
Contact Us
If you have any questions about returns or refunds, please contact us at: destinabik@gmail.com
We're happy to help. 🤍